ROBOTIC PROCESS AUTOMATION (RPA) ENTERPRISE DEPLOYMENT SERVICES - 8(A)

U.S. Citizenship and Immigration Services (USCIS) awarded a $6,580,086.08 contract to Vertical Applications, LLC under the 8(A) program for Robotic Process Automation (RPA) Enterprise Deployment Services. The procurement provides services to deploy an enterprise RPA platform and governance solution, enabling USCIS to automate repetitive tasks, bridge system gaps, and modernize processes without overhauls. This supports USCIS's strategic goals of improving efficiency, reducing staffing needs, and enhancing outputs in immigration processing, as demonstrated by prior RPA implementations processing over 215,000 files with zero errors and 40% staff reductions.